Tag Archives: photography gear

Customer Service…or the lack there of

Many people will tell you that their biggest pet peeve is incompetence.  We all observe people around us doing moronic things and displaying a lack of common sense that drives us crazy.  I think its even more frustrating when the incompetence is blatant and due to stupidity or even worse, laziness .

I have been interested in purchasing an interval timer for my camera, however finding one that works with a Nikon D-80 has been difficult.  All my internet searches lead me back to one manufacturer, Vello/Pearstone, but the model for my camera was no longer available online.  Using simple logic to avoid the hassle of purchasing an incompatible model, I emailed the customer service department at Pearstone and inquired what remote interval timer would work with my camera.

The reply I received was not as prompt as I had anticipated, but the customer service representative gave me the model to purchase and a link to the B&H item. The link brought me to a remote that was temporarily out of stock and listed the D-90 and several other compatible cameras, but not my D-80.  But I had faith , why would the manufacturer’s customer service representative send me  a link to the wrong product.  Plus, it was B&H, so I gave everyone a little extra “benefit of the doubt”.

I happily completed my purchase and waited.  When the remote arrived…it was the wrong remote.  When I went back to looked at the B&H, magically, they now listed a new remote which specifically lists the D-80/70.

AURGHHHHH!

Thankfully the folks at B&H took back the original remote, no questions asked and I have ordered a replacement remote.  I plan on contacting the folks at Pearstone/Vello, but I can only imaging how that conversation will go.  Stay tuned to see how it turns out.

For similarly frustrating experience with customer service or the lack there of, visit PHOTOSOFEDINBURGH’s Blog.

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The end of my blogging hiatus

It’s been far too long since my last post.  I have no excuses for my blogging absence. As the first snow blankets the Northeast and I listen to the tree limbs crack from the weight of the heavy wet snow and plummet to the ground, I will explain my hiatus in the hope that some self-deprecation will save my house from being damaged.

In summation, I stopped blogging, stopped photographing and I have no interesting or valid reasons for my lethargy.  I just got lazy and busy with life like we all do.  It’s that simple.

However my time was not spent on the couch eating Devil Dogs and drinking beer.  I did mange to get a second, third and forth opinion on my ankle and temporarily avoided surgery, my wife got a sweet new Honda Pilot and somewhere in between back to school and my birthday, we got a new dog.

About a year ago our family was faced with the terrible decision to put down  our beloved Koda.  It was difficult to deal with…and that’s when this blog began. About three weeks ago when our vet called to tell us he had three 12-week old puppies and wanted to know if were we ready for a dog again, I knew we were.  Now that we have a new puppy, a Yorkie/cockapoo mix named Eugene Montgomery Archibald Jackson, or simply Jack Jack, I have come full circle and need to make time to get behind the camera and back to blogging.

I did manage to upgrade my photography kit for my birthday. I purchased the only remote shutter release with a timer for my D80.  Now that the nights are longer and I can try and sneak back outside after hours for some time lapse tests.  I also will be purchasing the Nik Software Complete Collection for Lightroom. So hopefully I can begin to experiment with some HDR images and also enhance some of my existing images with some post production tweaks.

I’ve also got some exciting news related to some of my images, but I’ll save that for tomorrow’s post.

How to buy a tripod – Part 3

My bids on auctions for new and used legs and heads consistently came up short. I wasn’t going blow my budget…so I needed a Plan B.

In considering my options, I decided that the joystick head was non-negotiable, therefore I would need to find a way to save on my legs.

While trolling eBay, I kept finding older tripod legs, 3001, 3221 and 3021.   Maybe I had found a solution: the predecessor to 055xprob…the 3021bpro.

The tripod is a hair heavier, but has all the same technical specs and functionality.  The only difference is how you can extend and move the center column to a horizontal position.  Instead of a one piece action, the center column must be removed and reinserted.

After a few more failed auctions, I found both items for sale together in one auction.  All told, I was able to purchase a used head and tripod, carry bag and electronic shutter release  for $210.

While I am slightly disappointed that I was unable to buy all new gear for a nickel, I am very excited to get my new gear and start using it. So without further adieu….here she is (image is from eBay auction):